Intern - Returns (Supply Chain)

DescriptionCompany Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position OverviewThe Intern - Returns plays a pivotal role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.

What You’ll Do As The Intern - ReturnsEmployees employed in the role of Intern - Returns shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Process client returns to company stock and suppliers using in-house processing software.
• Apply for supplier RMA (Return Merchandise Authorization) numbers.
• Ensure where appropriate products are shipped to the supplier
• Ensure Zero outstanding open RMAs in the database aged over 60 days
• Develop and maintain good relationships with customers/manufacturers by the most appropriate communication method (i.e., fax, email, telephone) to aid the smooth operation of returns.
• Transferring stock from bin to bin or warehouse to warehouse using in-house processing software.
• Familiarize and obtain a thorough understanding of in-house processing software. (AX and MS Outlook)
• Ensure goods are identified correctly prior to shipping.
• Liaise with internal departments.
• Arrange and coordinate deliveries with different couriers.
• Provide support and assistance as required to meet the companies’ objectives (i.e., picking, packing, invoicing, cycle counting, stock, and stock takes).