Network Engineer - ITSM Intern

ARWEN TECH (PVT) LTD.
Engineering
Internship
Job Details

Location

Karachi

Posted On

05-12-2025

Seniority Level

Internship

Job Function

Information Technology

Job Description

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Network Engineer - ITSM Intern

Posted on May 08, 2025

Title

Network Engineer - ITSM Intern

Apply before

Jul 06, 2025

City

Karachi

ResponsibilitiesSummary of Job Profile:

A Network Engineer ITSM Intern assists with troubleshooting, deploying, and maintaining ITSM and network management solutions, supporting technical teams in daily operations, documentation, and reporting. The role offers hands-on experience with real-world IT systems, involvement in knowledge base and dashboard projects, and opportunities to contribute to process improvements and customer satisfaction.

Essential Duties & Responsibilities:

  • Assist in troubleshooting hardware and software issues on end clients/customers.
  • Provide technical support and escalate issues when necessary.
  • Help deploy, configure, and maintain ITSM software and NMS solution (SolarWinds/ManageEngine/HaloITSM/Quest).
  • Support network and system administration tasks under supervision.
  • Document technical issues and resolutions for internal knowledge base.
  • Maintain inventory of IT equipment and assist with audits.
  • Collaborate with the IT team on daily tasks and ongoing projects.
  • Engage in Proof of Concepts as per the customer requirements/need.

Requirements****Knowledge:

  • Understanding of network infrastructure, protocols (TCP/IP, SNMP, ICMP), and hardware
  • Familiarity with ITSM and NMS platforms (e.g., SolarWinds, ManageEngine, HaloITSM, Quest)
  • Basic concepts of network security and troubleshooting methodologies
  • Awareness of IT inventory management and audit processes

Skills:

  • Technical troubleshooting of hardware/software issues
  • Deploying, configuring, and maintaining ITSM/NMS solutions
  • Clear technical documentation and reporting
  • Effective communication and teamwork
  • Time management and multitasking

Abilities:

  • Diagnose and escalate technical issues appropriately
  • Adapt to new technologies and tools quickly
  • Work independently under supervision and collaboratively in teams.
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Source: LinkedIn

Company Information
ARWEN TECH (PVT) LTD.

Industry

IT Services and IT Consulting

  • Maintain accuracy and attention to detail in documentation and inventory
  • Education, Experience, Licensure, Certification required for the position:
  • Currently enrolled or completed Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.

    • Benefits:

    • Hands-on exposure to real-world IT systems and technologies.
    • Mentorship from experienced IT professionals.
    • Opportunity to transition into a full-time role based on performance

    Competencies Required To Successfully Perform The Job:Technical CompetenciesBehavioral/General Competencies

    • Troubleshooting and supporting ITSM/NMS tools
    • Network and system administration basics
    • ITSM knowledge
    • Proactive and eager to learn
    • Strong communication and collaboration skills
    • Detail-oriented and organized

    Duration:

    • 3 – 6 Months

    Benefits

    • Stipend