Customer Support Agent
Location
Karachi
Posted On
04-03-2025
Seniority Level
Fresh
Job Function
Client Services & Customer Support
**:**We are seeking motivated and customer-oriented individuals to join our team as Customer Support Agents. As a member of our support team, you will play a crucial role in assisting clients with their tracking and technology-related inquiries. This is an excellent opportunity for recent graduates looking to gain hands-on experience in a dynamic and supportive environment.
Responsibilities:
- Handle inbound and outbound calls professionally, addressing customer queries and concerns.
- Provide technical assistance and troubleshooting support for VALS Tracking solutions.
- Document and report customer feedback and issues to relevant departments.
- Work collaboratively with team members across shifts to ensure 24/7 support coverage.
- Maintain a high level of customer satisfaction through efficient, polite, and effective communication.
Requirements:
- Minimum education: Graduation from an accredited institution.
- Strong communication skills in English and Urdu.
- Ability to work in a 24/7 environment, including night and weekend shifts.
- Basic understanding of tracking technology and software is a plus but not required.
- Problem-solving skills and a customer-focused attitude.
Benefits:
- Paid internship with a monthly stipend of Rs. 15,000 - 25,000.
- Hands-on experience in a professional, technology-driven environment.
- Opportunity for full-time employment based on performance.
Skills
[Relations Management Skills](//www.rozee.pk/search/Relations Management Skills) [Fluent in English](//www.rozee.pk/search/Fluent in English) [IT Support Responsibilities](//www.rozee.pk/search/IT Support Responsibilities) [Conservation Awareness](//www.rozee.pk/search/Conservation Awareness)
Job Details
Industry:
Functional Area:
Client Services & Customer Support
Total Positions:
4 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
May 04, 2025
Posting Date:
Apr 03, 2025
Source: rozee.pk
Industry
Information Technology