Network Engineer - ITSM Intern

Posted on May 06, 2025

Title

Network Engineer - ITSM Intern

Apply before

Jul 06, 2025

City

Karachi

ResponsibilitiesSummary of Job Profile:

A Network Engineer ITSM Intern assists with troubleshooting, deploying, and maintaining ITSM and network management solutions, supporting technical teams in daily operations, documentation, and reporting. The role offers hands-on experience with real-world IT systems, involvement in knowledge base and dashboard projects, and opportunities to contribute to process improvements and customer satisfaction.

Essential Duties & Responsibilities

• Assist in troubleshooting hardware and software issues on end clients/customers.
• Provide technical support and escalate issues when necessary.
• Help deploy, configure, and maintain ITSM software and NMS solution (SolarWinds/ManageEngine/HaloITSM/Quest).
• Support network and system administration tasks under supervision.
• Document technical issues and resolutions for internal knowledge base.
• Maintain inventory of IT equipment and assist with audits.
• Collaborate with the IT team on daily tasks and ongoing projects.
• Engage in Proof of Concepts as per the customer requirements/need.

Requirements****Knowledge:

• Understanding of network infrastructure, protocols (TCP/IP, SNMP, ICMP), and hardware
• Familiarity with ITSM and NMS platforms (e.g., SolarWinds, ManageEngine, HaloITSM, Quest)
• Basic concepts of network security and troubleshooting methodologies
• Awareness of IT inventory management and audit processes

Skills

• Technical troubleshooting of hardware/software issues
• Deploying, configuring, and maintaining ITSM/NMS solutions
• Clear technical documentation and reporting
• Effective communication and teamwork
• Time management and multitasking

Abilities

• Diagnose and escalate technical issues appropriately
• Adapt to new technologies and tools quickly
• Work independently under supervision and collaboratively in teams.
• Maintain accuracy and attention to detail in documentation and inventory

Education, Experience, Licensure, Certification Required For The Position

• Currently enrolled or completed Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Hands-on exposure to real-world IT systems and technologies.
• Mentorship from experienced IT professionals.
• Opportunity to transition into a full-time role based on performance

Required****Competencies required to successfully perform the job:Technical CompetenciesBehavioral/General Competencies

• Troubleshooting and supporting ITSM/NMS tools
• Network and system administration basics
• ITSM knowledge
• Proactive and eager to learn
• Strong communication and collaboration skills
• Detail-oriented and organized

Benefits

• Excellent Salary
• Fuel Allowance
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus